FAQ

Where are you located?
Castle Storage office is located at 2551 Logan Ave, Waterloo, IA 50703. We’re just off Highway 63. Standar units are located at 2551 Logan Ave, and 2171 Diagonal St. Climate Controlled units are pcated at 300 Ansborough ave (lower level of Green line Polymers) and 306 Thorson Ave (attached to Onsite ShredIt)
What are your office hours?
The office is open from 9:00 am to 5:00 pm (Monday to Friday) and from 10:00 am to noon (Saturdays).
Will I have 24-hour access to my unit?
Castle Storage renters can get to their items any time of day (or night) they need to - seven days a week for standard units. Climate Controlled units (CC or CCT) has access hours of 6am - 10 pm unless approved.
Will i get a refund when i move out?
Great question! As long as the unit is left unlocked, cleaned out and swept we will return the deposit to the address on file. We do not prorate if you move out early,unless you are prepaid more than one month. We do not refund if you decide you do not need the unit after renting it online.
Can I store a vehicle here?
You sure can! Our ground-floor parking spaces will allow you to get your boat, RV and other vehicles safely stored while you’re away.
Can I pay online?
Yes, you can. Being able to pay their self-storage rent online saves our customers a lot of hassle, especially if they’re not residing in Waterloo. Moving is not always easy and it’s a huge relief to have one less thing to worry about. The gate updates hourly.

Will I get a security code to enter and exit the facility?
Yes, our property is secure with a fence and you will need a code to get access to your self-storage unit. The place is also equipped with a camera surveillance system and a variety of secure storage units, so tenants know their stuff is safe.
Is there a manager on duty?
Yes, there’s an area manager on site at 2551 Logan Ave. We also have an after-hours emergency line, which you can use to leave a voice mail if you run into any issues outside of business hours. Don’t hesitate to ask us for more information.
How do I get started?
We make the process of getting a self-storage unit simple, jclick quick reserve on the unit you want and follow the move in directions.. We’re happy to take plenty of time to answer all of your questions, so don’t hesitate to contact us!