FAQ
Where are you located?
Castle Storage Office is located at 2551 Logan Ave, Waterloo, IA 50703.
Standard units are located at: 2551 Logan Ave, and 2171 Diagonal St. Climate Controlled units are located at 300 Ansborough ave (lower level of ADS) and 306 Thorson Ave (attached to Onsite Shred It)
What are your office hours?
The office is open from 9:00 am to 5:00 pm (Monday to Friday) and from 10:00 am to noon (Saturdays).
Will I have 24-hour access to my unit?
Castle Storage renters can get to their items any time of day (or night) they need to - seven days a week for standard units.
Climate Controlled units (CC or CCT) have access hours of 6am - 10 pm.
What if i want to move out?
Great question! As long as you give 3 days notice in writing or email, the unit is left unlocked (with the door closed), empty/cleaned out and swept we will return the deposit in check form to the address on file. We do not prorate if you move out early, exceptions apply. We do not refund if you decide you do not need the unit after renting it online, we offer free 7 day reservations if you are unsure.
Can I store a vehicle here?
You sure can! Our ground-floor parking spaces will allow you to get your boat, RV and other vehicles safely stored while you’re away.
Can I pay online?
Yes, you can. Being able to pay their self-storage rent online saves our customers a lot of hassle, especially if they’re not residing in Waterloo. Moving is not always easy and it’s a huge relief to have one less thing to worry about. Rent is due monthly on the 1st and the gates/door update immediately after payment. Just click Pay online for the facility where your unit is located.
Will I get a security code to enter and exit the facility?
Yes, our property is secure with a fence and you will need a code to get access to your self-storage unit.The code and unit number are included in your lease agreement. The facilities are also equipped with camera surveillance systems and customers supply their own locks, so tenants know their stuff is safe.
Is there a manager on duty?
Yes, there’s an area manager on site at 2551 Logan Ave. during office hours. Please leave a voicemail if you run into any issues outside of business hours or you can send us an email using the contact us page or email us directly Castlewaterloo@gmail.com . Don’t hesitate to ask us for more information.
How do I get started?
We make the process of getting a self-storage unit simple, click quick reserve on the unit you want and follow the move in directions.. We’re happy to take plenty of time to answer all of your questions, so don’t hesitate to contact us!